| In 1962, a young fashion model named Marie Gray experimented
with a knitting machine. She made sleeveless dresses for herself and for
friends. As word of her designs spread, her entrepreneurial fiancé
Robert Gray realized their strong business potential and began taking orders
from specialty retailers. The fashion line St. John Knits was launched.
What started out as the creativity of one woman is today an
American icon with over 5,000 employees and six separate fashion lines that
are sold by top specialty stores in 28 countries and 32 company-owned retail
boutiques. With over 42 years under (and over) its belt, St. John is now
poised to fully show the rest of the world a label American women have come
to love. In this bid to reach across oceans while still maintaining its
core clientele, the Gray family has brought on board one man to help guide
the ship. With a proven ability to lead and an unsatiable desire to understand
his clients, including those from different cultures, St. John could not
have found a better new CEO than Richard Cohen.
At the age of 18, Cohen was given a choice by his father. He
could either go to college or live in three different countries for one
year each, provided that they spoke a foreign language. As if foreshadowing
what was to come, Cohen left his home in London for France. France, just
like his second destination, Spain, allowed him to start learning the garment
industry from the bottom up. In both places, he gained valuable work experience
in factories and retail stores.
More than just understanding the practical facets of fashion,
his first two years abroad showed him that different cultures have a different
way of looking at the world. Even more, the language barrier taught him
how to listen, a skill that has enabled him to “create an environment
where people will talk, so you can move on with business and drive it to
success.”
For his third destination, Cohen wanted to work in New York.
After somehow convincing his father that Americans spoke a foreign language,
he moved to New York where he got a job with the retailer London Fog. However,
his real introduction to the world of fashion came from designer Bill Blass,
whom he worked closely with at After Six Inc. Through Blass, Cohen digested
the importance of a trunk show and learning about your customer. From major
metropolises to small-town proms, Cohen spent much of his time traveling
the U.S., meeting and learning about his clients. “Today, I don’t
do anything without trying to understand the way my customers think,”
says Cohen. Ultimately, it was this guiding principle that saw Cohen succeed
in a string of high-end retailers including Burberry, Ferragamo, and Ermenegildo
Zegna.
When Cohen joined Zegna as president and CEO of U.S. operations,
the company was a small 13-million-dollar business. Within 16 years, his
partnership with Gildo Zegna saw the company grow enormously—the whole
company at $900 million worldwide with his own divisions achieving $160
million in the U.S. and another $20 million in Canada. Needless to say,
from his experience with Zegna, Cohen became an expert at building a brand.
“If you are a classic men’s house—be that,” he says.
“Believe in what you do and carry it through with a consistent message.”
With Cohen now leading St. John, that message is aimed mostly
at professional and/or philanthropic women—in other words, the male
equivalent to Cohen. However, as they begin to expand overseas, Cohen, chief
designer Marie Gray, and creative director and signature model Kelly Gray
(daughter of Marie) will face the interesting task of understanding the
aesthetic needs of women from different cultures, climates, and lifestyles.
And though these variables may change from one region to another, one thing
will consistently remain the same—quality.
With 90 percent of its products made in-house, St. John has
a unique edge in quality control. “We are a vertical company,”
says Cohen with a smile. “The sheep walk in and the products walk
out.” With respect to quality, the company is widely recognized for
its innovative and extensive manufacturing capabilities, which include twisting
and dyeing of its own brand of wool and rayon yarns and the finishing of
garments with handmade buttons and jewelry.
Looking toward the future, Cohen couldn’t be more excited.
His efforts to solidify St. John’s position as a global luxury brand
mean more of what he loves most—understand and acting upon the needs
of a new clientele. Yet, regardless what language they speak, Cohen
is confident that the quality and creativity put into each dress will transcend
words.
As for all the loyal St. John customers in the U.S., Cohen hints
we may see a new model besides the beautiful Kelly Gray. Who? “When
you see her, you’ll recognize her.”
—David Krissman
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